Once wine or alcohol leaves our premises we cannot accept it back as per U.S Federal regulations concerning alcoholic products. Please let us know if there are any unusual circumstances (e.g. we messed up your order) at email@example.com.
We ship using UPS compliant packing materials specifically designed for wine. If there is an issue please send us images to firstname.lastname@example.org and we will work with you and UPS to resolve it quickly.